FAQ
Below you’ll find answers to some common questions around creating a custom box. Every order is a little different though, so don’t hesitate to reach out with anything else you might be wondering.
Yes, our quotes are usually delivered within 10–30 minutes. Share the dimensions, material and quantity of your packaging on the quote page and our customer service team will reply immediately with a price. If you can upload a design draft or other accurate packaging information, the quote will be even faster.
At JOYBEAN, we offer a wide variety of packaging boxes for you to choose from and customize. Our range includes rigid boxes, folding cartons, corrugated mailers, paper bags and premium gift boxes. These styles are available in stock and custom sizes, and are ideal for retail packaging or e-commerce shipping.
Adobe Illustrator design files are no problem for us; we accept AI, PDF and PNG files. Even if you only have a vague idea, our design department can help you turn it into reality.
Yes. We can print on the inside of all our products. Whether you choose single-sided or double-sided printing, JOYBEAN can provide the service.
The standard lead time for most custom packaging orders is approximately 10–12 business days after proof approval, while expedited orders may be available with a 7-business-day lead time. These lead times do not include shipping time. Special customization or bulk orders may require an additional few days.
After you place your order, our design team will review your artwork to ensure it meets our printing standards. We will then send you a digital proof of your box design for approval within 24–48 hours. Once you approve the proof, production begins.
Our standard MOQ is 500 pieces per design. However, we offer low-volume sample runs starting from 50–100 pieces for testing. Please contact us to discuss your specific needs.
Yes, we provide pre-production samples for quality checks. Samples can be ready within 3–5 business days, and the sample cost is refundable upon a bulk order.
We offer multiple shipping options to meet your needs, including express delivery, air freight and sea freight. Shipping costs are calculated based on your order weight, dimensions and destination — our team will include the best options in your quote.